Privacy Policy

Overview

Ottawa Baskets operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services, including from your device when you use our products or services or visit this website, and through the use of cookies and similar technologies;

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, fulfill your orders, arrange delivery, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, facilitate returns and exchanges, enable you to post reviews, and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending communications by email, text message or postal mail, and showing you advertisements for products or services on the Services or other websites, including based on your activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services. If you register an account, you are responsible for keeping your credentials secure.

Communicating with You. We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and delivery).

With business and marketing partners to provide marketing services and advertise to you. These partners will use your information in accordance with their own privacy policies.

When you direct, request, or consent to disclosure, such as to complete delivery or use certain integrations.

With our affiliates or within our corporate group.

In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, enforce our policies, or protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located outside your jurisdiction.

To learn more about how Shopify uses your personal information and any rights you may have, please visit Shopify’s Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to third-party websites or platforms. If you access those sites, you should review their privacy policies and terms. We are not responsible for the privacy or security of third-party websites or the information they provide.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If a parent or guardian believes a child has provided personal information, they may contact us to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as defined by applicable law.

Security and Retention of Your Information

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive information.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Right to Access — request access to personal information we hold about you.

Right to Delete — request deletion of your personal information.

Right to Correct — request correction of inaccurate personal information.

Right to Portability — request a copy of your personal information and transfer it to another provider.

Right to Opt-Out — opt out of certain uses of your personal information, including targeted advertising where applicable.

You may exercise these rights by contacting us through the methods provided on this website.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests, and we will respond as required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with a regulatory authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this website with a revised “Last updated” date where required.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the contact methods provided on this website.