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Contact Us

We love hearing from you. Clicking the “Chat” link at the bottom of your main screen, makes it possible to chat with a Ottawa Baskets Associate. This service is available from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week. 
To speak with a Ottawa Baskets Associate by phone, feel free to call +1 (888) 887-4306, from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week. 
Ottawa Baskets Customer Service will be able to assist with questions related to purchases made on montrealbaskets.ca provided you have an order number.
You may email a Ottawa Baskets Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.
New Corporate Orders corporders@ottawabaskets.ca
New Residential Orders neworders@ottawabaskets.ca
General Enquiries cs@ottawabaskets.ca
Address or Order Changes orderchanges@ottawabaskets.ca
Accounting/ Billing Issues billing@ottawabaskets.ca
Delivery Status/ Issues delivery@ottawabaskets.ca
or check out our Order Status Checker App.
Damaged/ Missing Gifts or Products damages@ottawabaskets.ca
Product Quality Issues productquality@ottawabaskets.ca
Refunds or Credits refunds@ottawabaskets.ca
Other Customer Service Issues othercs@ottawabaskets.ca