Contact Us

We love hearing from you. Clicking the “Chat” link at the bottom of your main screen, makes it possible to chat with a Ottawa Baskets Associate. This service is available from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week. 

To speak with a Ottawa Baskets Associate by phone, feel free to call +1 (888) 887-4306, from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week. 

Ottawa Baskets Customer Service will be able to assist with questions related to purchases made on montrealbaskets.ca provided you have an order number.

You may email a Ottawa Baskets Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders	corporders@ottawabaskets.ca
New Residential Orders	neworders@ottawabaskets.ca
General Enquiries	cs@ottawabaskets.ca
Address or Order Changes	orderchanges@ottawabaskets.ca
Accounting/ Billing Issues	billing@ottawabaskets.ca
Delivery Status/ Issues	delivery@ottawabaskets.ca or check out our Order Status Checker App.
Damaged/ Missing Gifts or Products	damages@ottawabaskets.ca
Product Quality Issues	productquality@ottawabaskets.ca
Refunds or Credits	refunds@ottawabaskets.ca
Other Customer Service Issues	othercs@ottawabaskets.ca